Covid-19 information : Lot delivery for auctions in France will not take place until containment restrictions are over.
Please consult Conditions of sale for auctions taking place in other countries.

Help

10. Completing your profile
To register to a sale, place an absentee bid or to bid on a lot, you will have to complete your profile. Indeed, the identification of bidders is a legal requirement.
You can finalize your account in two ways:
  • Clic on « profile » from your client’s account and complete the empty fields
  • Click on « register to the sale » or « validate my absentee bids” and by filling all 4 steps.
 
Once your profile completed, you will not have to enter your information again!

You will be asked to fulfill:
  • Your personal information
    birthday, address…
 
  • A validated phone number
    If you enter a mobile number, you will receive a code by text. If you enter a fix number, you will receive a code by phone call. Be careful while entering your phone number: choose the right country indicative and then enter your number (without repeating the indicative)
 
  • A validated credit card
    You can see lots without registering for a sale. Nevertheless, where bidding is concerned, the registration of a payment method is mandatory, which serves to secure transactions and guarantee bids. In order to verify your card, a transaction of 2 euros will be asked for: an amount which will not be debited.
    Our system uses the standard 3-D Secure system, which requires your intervention before each payment.
    Bank details are not stored by the Drouot Group, but by our partner Ogone, which carries the certification PCI/DSS (Payment Card Industry Data Security Standard).
 
  • A proof of Identity
    You can see lots without registering for a sale. Nevertheless, where bidding is concerned, bidder identification is a legal requirement. Data are stored by our professional and safe partner.
 
  • Your registration number (professionals)
    A company registration number (CRN) is a unique combination of numbers, or letters. It is used to identify your company and verify its legal existence as an incorporated entity. Companies House will issue a CRN during the company formation process. You will find it printed on your Certificate of Incorporation and all official documentation received from Companies House.